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If you forgot your account password, use “Forgot password?” on the sign-in screen — we'll email you a reset link. Your Vault PIN is different: it never leaves your device and we can't reset it for you, so a forgotten PIN means the encrypted vault can't be opened. We strongly recommend exporting an encrypted backup (Settings → Export) and keeping your PIN somewhere safe.

Go to Settings → Beneficiaries in the app. You can add, remove, or update beneficiaries at any time. Changes take effect immediately when you save. Beneficiaries are part of the Legacy and Family plans, with no limit on how many you add.

Check-in delivery requires confirmation from your trusted contact before any content is sent — a missed check-in alone never triggers delivery. If your trusted contact received a confirmation request unexpectedly, you likely missed your check-in window. You can reset the check-in timer from Settings → Check-in and adjust the window duration.

Go to Settings → Plan & storage in the app and choose “Cancel plan”, or open “Manage billing” to use the secure Stripe billing portal. Your plan stays active until the end of the period you've paid for. Your vault is kept after cancellation — nothing is deleted automatically. To delete your data, use Settings → Security → Delete account.

If Google Contacts sync is showing an error, try disconnecting and re-connecting the integration from Settings → Contacts → Google. You may need to re-authorize the app if your OAuth token has expired. If the issue persists, email us with a description of the error message you see.

Every plan can upload photos, videos and documents up to 90 MB per file. Files count toward your plan's storage (100 GB up to 10 TB, depending on the option you choose). If you're running low, pick a larger storage option from Settings → Plan & storage — you'll see warnings at 75%, 90% and 95% full.

From Settings, you can export a full encrypted backup of your vault at any time. To delete your account, use Settings → Security → Delete account. You'll be signed out everywhere, billing stops renewing, and scheduled deliveries are paused. For the next 30 days you can restore your account from the link we email you. After that, your vault, media and backups are permanently erased.